Shipping Policy

At INMOJA, we are committed to delivering your fragrance safely, efficiently, and with the premium experience you expect from our brand. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

By placing an order with INMOJA, you agree to the terms outlined below.

Order Processing

All orders are carefully prepared and processed by our fulfillment team before shipment.

  • Orders are typically processed within 1–3 business days.
  • Orders placed on weekends or public holidays will be processed on the next available business day.
  • During promotional periods, product launches, or holidays, processing times may be slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.

Shipping Destinations

INMOJA currently ships to selected domestic and international destinations.

Available shipping locations may change over time based on courier availability and local regulations. If shipping is unavailable for your region during checkout, please contact our customer support team for assistance.

Estimated Delivery Times

Delivery times vary depending on your shipping destination.

Typical delivery estimates are:

  • Domestic Orders: 2–5 business days
  • International Orders: 5–15 business days

These delivery times are estimates only and may vary due to customs processing, weather conditions, courier delays, public holidays, or other circumstances beyond our control.

Shipping Charges

Shipping fees are calculated during checkout based on your delivery location, selected shipping method, and order value.

From time to time, INMOJA may offer promotional free shipping on qualifying orders. Any such offers will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive an email containing tracking information (where available).

You can use the provided tracking number to monitor your shipment directly through the courier's tracking system.

Please allow up to 24 hours for tracking information to become active after shipment.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or additional fees imposed by the destination country's customs authorities.

These charges are determined by local regulations and are the responsibility of the customer unless otherwise stated during checkout.

INMOJA has no control over customs processing times or additional government charges.

Delivery Delays

While we work closely with trusted shipping partners, delivery delays may occasionally occur due to:

  • Severe weather conditions
  • Customs inspections
  • High shipping volumes
  • Public holidays
  • Transportation disruptions
  • Incorrect shipping information

INMOJA is not responsible for delays caused by events outside our reasonable control, but we will gladly assist you in tracking your shipment whenever possible.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details during checkout.

If an incorrect or incomplete address is provided, delivery may be delayed or unsuccessful.

If you notice an error after placing your order, please contact us as soon as possible. While we will do our best to update the address before dispatch, changes cannot be guaranteed once an order has been processed or shipped.

Lost or Damaged Shipments

We carefully package every order to help ensure it arrives safely.

If your order arrives damaged or appears to have been lost during transit, please contact our customer support team promptly with:

  • Your order number
  • Photos of any damaged packaging or products (if applicable)
  • A description of the issue

We will work with the shipping carrier to investigate and help resolve the matter as quickly as possible.

Multiple Shipments

In some cases, orders containing multiple items may be shipped in separate packages due to product availability or fulfillment logistics.

If this occurs, you will receive tracking information for each shipment where applicable.

Shipping Restrictions

Certain products may be subject to shipping restrictions depending on local regulations governing fragrance or alcohol-based products.

If shipping restrictions apply to your destination, we will notify you as soon as possible and, where appropriate, provide a refund for any unavailable items.

Contact Us

If you have any questions regarding shipping, delivery times, or your order status, please contact our customer support team through our Contact Us page.

At INMOJA, we are dedicated to ensuring that every fragrance arrives safely, beautifully packaged, and ready to become part of your fragrance journey.