Refund & Return Policy

At INMOJA, we take great pride in crafting premium fragrances and delivering them with the highest standards of quality and care. Customer satisfaction is important to us, and we strive to ensure that every order meets your expectations.

Please read our Refund & Return Policy carefully before making a purchase.

Our Commitment

Every INMOJA fragrance is carefully inspected before it is packaged and shipped. Due to the personal nature of perfumes and for hygiene and safety reasons, our return policy differs from that of many other retail products.

By placing an order on our website, you agree to the terms outlined in this policy.

Return Eligibility

You may request a return if:

  • You received the wrong product.
  • Your order arrived damaged during transit.
  • The product has a manufacturing defect.
  • You received an incomplete order.

To be eligible for a return, the item must:

  • Be unused and unopened.
  • Remain in its original packaging.
  • Include all original accessories, inserts, and protective materials.
  • Be accompanied by proof of purchase or your order confirmation.

Return requests should be submitted within 7 days of receiving your order.

Non-Returnable Items

For hygiene and product safety reasons, we cannot accept returns or exchanges for:

  • Opened or used perfumes.
  • Products with broken security seals.
  • Discovery sets or sample products that have been opened or used.
  • Gift cards.
  • Products purchased through unauthorized retailers.
  • Items returned without prior approval.

These restrictions help ensure the quality and safety of every product we provide.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us as soon as possible.

To help us resolve your request quickly, please include:

  • Your order number.
  • A brief description of the issue.
  • Clear photographs of:
    • The product.
    • The packaging.
    • The shipping label (if applicable).

Our team will review your request and provide an appropriate solution as quickly as possible.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to the original payment method used during checkout.

Please note that processing times may vary depending on your payment provider or financial institution.

Shipping charges, customs duties, and taxes are generally non-refundable unless the return is the result of our error or a confirmed product defect.

Exchanges

We currently offer exchanges only for:

  • Incorrect products shipped by INMOJA.
  • Manufacturing defects.
  • Products damaged during shipping.

If an exchange is approved, we will replace the item with the same product whenever possible. If the product is unavailable, we may offer an alternative solution, such as a refund or store credit, in accordance with applicable consumer protection laws.

Return Shipping

If a return is approved due to an error on our part or a verified product defect, INMOJA may arrange or reimburse reasonable return shipping costs where applicable.

For all other approved returns, customers may be responsible for return shipping expenses unless otherwise required by applicable law.

We recommend using a trackable shipping service when returning any product, as we cannot guarantee receipt of items that are lost in transit.

Order Cancellations

Orders may be cancelled only before they have been processed or shipped.

Once an order has entered the fulfillment process or has been dispatched, it cannot be cancelled. If you need to request a cancellation, please contact our customer support team as soon as possible after placing your order.

Contact Us

If you have any questions regarding returns, refunds, exchanges, or your order, please contact our customer support team through our Contact Us page.

At INMOJA, we value your trust and are committed to providing a premium shopping experience. Our goal is to handle every request fairly, efficiently, and in accordance with applicable consumer protection laws while maintaining the quality and integrity of our fragrance collection.