FAQ

Frequently Asked Questions (FAQ)

Welcome to the INMOJA FAQ page. We've answered some of the most common questions about our fragrances, ordering process, shipping, and product care. If you need additional assistance, our customer support team is always happy to help.

1. What makes INMOJA fragrances unique?

INMOJA fragrances are crafted using carefully selected premium ingredients to create elegant, long-lasting scents. Each fragrance is thoughtfully composed to evolve beautifully throughout the day, offering a unique scent journey from the first spray to the final lingering notes.

2. Are INMOJA fragrances suitable for both men and women?

Yes. Our fragrances are designed to be appreciated by anyone who enjoys sophisticated, high-quality scents. Each fragrance has its own distinct personality, allowing you to choose the one that best reflects your style and preferences.

3. How long do your perfumes last?

Longevity depends on your skin type, environment, and application method. Under normal conditions, INMOJA fragrances are designed to provide long-lasting performance throughout the day.

4. How should I apply my fragrance?

For the best experience, spray your fragrance onto clean, dry skin, focusing on pulse points such as:

  • Wrists
  • Neck
  • Behind the ears
  • Inner elbows

Avoid rubbing the fragrance after application, as this may alter its natural development.

5. How should I store my perfume?

To preserve the quality of your fragrance:

  • Store it in a cool, dry place.
  • Keep it away from direct sunlight.
  • Avoid excessive heat and humidity.
  • Always keep the bottle tightly closed when not in use.

Proper storage helps maintain the fragrance's original character over time.

6. Do you offer international shipping?

Yes. INMOJA ships to selected international destinations. Shipping availability and delivery times vary depending on your location.

Please refer to our Shipping Policy for more information.

7. How long does shipping take?

Estimated delivery times are:

  • Domestic Orders: 2–5 business days
  • International Orders: 5–15 business days

Delivery times are estimates and may vary depending on customs processing, courier services, and local conditions.

8. Can I track my order?

Yes. Once your order has been shipped, you will receive a confirmation email with tracking information (where available), allowing you to monitor your shipment until delivery.

9. Can I return or exchange my perfume?

Due to hygiene and product safety reasons, opened or used fragrances cannot be returned.

If you receive a damaged, defective, or incorrect product, please contact our customer support team within the timeframe specified in our Refund & Return Policy.

10. Can I cancel my order?

Orders may only be cancelled before they have been processed or shipped.

If you need to cancel your order, please contact us as soon as possible after placing it. Once an order has been dispatched, cancellation is no longer possible.

11. Are your product images accurate?

We make every effort to display our products as accurately as possible. However, slight variations in color or appearance may occur due to photography, lighting, packaging updates, or individual screen settings.

12. What payment methods do you accept?

We accept secure payment methods available through our checkout system. All payments are processed by trusted third-party payment providers to ensure a safe and secure shopping experience.

13. Will I receive an order confirmation?

Yes. After successfully placing your order, you will receive an order confirmation email containing your purchase details. A second email with shipping and tracking information will be sent once your order has been dispatched.

14. How can I contact customer support?

If you have any questions about our products, your order, or our policies, our customer support team is here to help.

Please visit our Contact Us page, and we'll respond as quickly as possible.

15. How do I choose the right fragrance?

Each INMOJA fragrance has its own unique personality:

  • Skin Vanilla – Warm, soft, and comforting.
  • Spice – Rich, confident, and sophisticated.
  • Dark Oud – Deep, bold, and timeless.
  • Floral Bloom – Fresh, elegant, and graceful.

Explore each product page to discover the fragrance notes, story, and ingredients that best match your personal style.

Still Need Help?

If your question isn't answered here, we'd be happy to assist you.

Visit our Contact Us page and our customer support team will respond as soon as possible. At INMOJA, we're committed to making your fragrance journey smooth, enjoyable, and memorable.